Seyfarth Shaw Labor and Employment partner Stuart Newman is quoted in the June 1 edition of Risk&Insurance on the risks casinos resorts face unrelated to gaming. Risk management in gaming is about a whole lot more than gambling, the article asserts, especially as smaller casinos expand to offer bars, restaurants, shops, entertainment and hotels.
"Let's not forget the risks that arise from the combination of gambling, entertainment and alcohol," said Stuart. The article explains that one casino resort allocates 75 percent of its losses to slip-and-fall or trip-and-fall incidents. While there are certainly true slip-and-fall injuries, casino floors can't be that slippery, so a personal touch may help prevent a faulty claim. Stuart reinforces the idea of having a more intricate role with consumers by positing, "Show a personal interest in every customer and any customer that seems to be excited or upset needs to be handled with kids' gloves. It's a complex business, managers and supervisors of employees have to be cognizant and ever watchful of the behavior of employees and the behavior of customers."
Stuart says a big part of protection in casinio resorts should be making consumers understand risk. "Risk managers also need to be ready when casinos decide to add the dazzling or dangerous, such as a rollercoaster, bungee jumping or a rock climbing wall. Whatever the attraction, they should be sure to provide safety information, said Stuart. "Make sure they understand this is an inherently dangerous activity."