It is well-recognized by now that a number of law firms have moved beyond traditional knowledge management—expanding KM beyond its core in support of project management initiatives, pricing and alternative fee arrangements, CRM, information architecture, even e-discovery.
Ark Group/Managing Partner Magazine’s 7th annual Knowledge Management in the Legal Profession conference will once again bring together the North American legal KM community to discuss the tools and processes that are enabling innovation in support of specific legal services—demonstrating clear increases in value to the client.
Labor & Employment chair Lisa Damon will speak at the conference on the topic of "Leveraging Technology and Process Reengineering from the Perspective of Client Value." Her presentation will detail how Seyfarth Shaw uses process mapping techniques, which increase collaboration with clients, to effectively reengineer the way the firm conducts business—changing the behavior of people who have practiced law the same way for decades. This case study will illustrate the steps the firm has taken to establish new initiatives that drive higher operating efficiencies—adhering to client demands for transparency, value-based fees, and assurances that the right lawyers are handling the right matters. What role does KM play in this reengineering process? How has the firm leveraged technology to exploit online content or disaggregate work-streams and reconstruct them in a more cost-effective way?