Seyfarth has been named to BTI Consulting’s Client Service A-Team for the 12th straight year. Of the 295 law firms highlighted by the 2017 report, Seyfarth rose to No. 26, climbing into the report’s elite BTI Client Service 30 list, which ranks the industry’s best performers.
Seyfarth earned among the highest marks -- “Leaders of the Best” -- in six categories this year: Client Focus, Quality Products, Keeps Client Informed, Deals with Unexpected Changes, Helps Advise with Business Issues, and Unprompted Communication.
The industry’s only such survey, BTI’s methodology is based exclusively on objective, unbiased client feedback from more than 300 in-depth interviews with corporate counsel regarding 660 law firms. The BTI Client Service A-Team only includes law firms which clients describe as best across 17 activities proven to drive superior client service. Every firm scored is identified by clients using BTI’s distinct ranking method of key client attributes. The rankings reflect not only how frequently firms are mentioned, but also the nature of the attributes for which they are cited and how valuable these attributes are to clients.