Labor & Employment chair Lisa Damon spoke at Value-Based Fee Arrangements & Legal Service Logistics, a forum held by Ark Group and Managing Partner magazine on March 24. Lisa's gave a presentation entitled "Dealing with unintended consequences and overcoming resistance to change as law firms aim to fundamentally alter the way they do business."
As the profession begins to shift institutional risk from the client back to the lawyer, many law firms are going to be confronted with the task of pioneering new initiatives to drive higher operating efficiencies. In many cases, success will be contingent upon our ability to change and adapt to a “new normal” where firms deliver legal services more efficiently and transparently—assuring that the right lawyers are handling the right matters, in a way that reduces costs to the client. But how do you pioneer new initiatives when it requires changes in the behavior of people who have practiced law the same way for decades?