Philippe Weiss Discusses Managing Customer Expectations on WGN Radio’s Noon Business Lunch

Philippe Weiss, president of Seyfarth at Work, appeared on his weekly spot with WGN Radio Chicago’s "Noon Business Lunch" to discuss lessons businesses can learn from the Milwaukee Brewers’ “Timeless Ticket” controversy and the importance of managing customer expectations.

Weiss explained that while a special offer may be legally sound, businesses can still face reputational consequences when customers’ expectations do not align with what they ultimately receive. He emphasized that companies should clearly and prominently communicate important limitations or exceptions to an offer rather than burying them in the fine print.

The full discussion can be heard at the 7:57 mark of the episode, "Noon Business Lunch 10/27/26: Resume tips, Timeless Ticket lessons, Better Bakes Company, Nitro Nostalgia."