Sports Business Journal Publishes Article by Jennifer Serafyn, Kristina Launey, and Anuj Khetarpal on Disability Access Compliance in Sports and Entertainment Venues

Sports Business Journal featured an article by Jennifer Serafyn, Kristina Launey, and Anuj Khetarpal: "Disability access compliance requires attention from blueprints to the box office to every advertisement and performance." The piece, published on September 18, 2026, examines how accessibility compliance obligations extend well beyond a venue's physical design and into its day-to-day operations.

The article highlights common accessibility challenges that arise through ticketing platforms, event configuration decisions, communication systems, and interactions with guests with disabilities. The authors explain that while many venues have written accessibility policies, legal risk often emerges when those policies are not effectively implemented, tested, or supported by trained frontline staff.

"In each of the above scenarios, the venue probably had a written policy. What it lacked was a working process at the human touchpoint — someone who tested the ticketing flow, negotiated the rider, or confirmed the emergency message reaches a guest who can’t hear it, and who ensured all event personnel are adequately trained on how to appropriately and respectfully interact with guests with disabilities. Accessibility compliance and legal risk — not to mention providing an excellent experience for all guests — fails in the gap between the policy binder and the person applying it at 7:15 p.m. on a Tuesday."

The full article is available here.