Thomson Reuters Institute Features Article by Zeynep Ersin on Designing AI, Feedback, and Mentorship

Thomson Reuters Institute featured an article by Zeynep Ersin, chief innovation & strategic design officer at Seyfarth: “Designing feedback that lands: Turning the AI interaction paradox into practice.” The piece, published on September 21, 2026, examines how legal organizations can leverage artificial intelligence to strengthen feedback, professional development, and mentorship rather than replace human guidance.

The article discusses how AI can make feedback more timely, continuous, and connected to day-to-day work. Ersin highlights the importance of incorporating feedback into the assignment process itself, fostering collaborative discussions about AI-generated output, and using technology to create more meaningful opportunities for coaching and development.

As Ersin explains:

"The important point is that AI interaction should not become the endpoint, but rather a new entry point into mentorship."

She also emphasizes the value of balancing technology with human judgment:

"I do not think the future of feedback is necessarily strictly human or AI. The real opportunity is to bring the two together thoughtfully, using AI to create more openings for learning and using human mentorship to turn those openings into meaningful development."

The full article is available here.