Case Study
Legal Service Design for In-House Teams
Elevate the legal team's strategic contribution while managing the mundane.
CHALLENGE
The in-house labor and employment legal team a global science and technology innovator faced increasing demand for strategic, higher value, and business-focused legal services. However, the majority of the small team’s time was consumed by routine, but vital tasks - the lifeblood of the organization.
SOLUTION
Working with the GC, we designed a new labor and employment legal service model with three components: extensive self-help best practice tools, an internal portal, and a sophisticated, specially designed global L&E Helpline staffed by trained legal experts. The underlying technology platform incorporates detailed tracking, metrics, and data visualization to support continuous improvement of the new program, and identification of training needs across the organization.
RESULTS
As a result of the solution, the team got back the equivalent of approximately 17 work weeks over a one year period, freeing them to reallocate that time to higher value advice. Additionally, the team experienced other positive impacts, such as greater job satisfaction via broadened exposure, greater engagement by working on higher visibility matters, and learning and skills development.
