Firm News

Feb 16, 2021

Seyfarth Launches Immigration Management Platform Caribou

Firm Utilizes Salesforce to Create Advanced Integrated Workflow Technology
Click for PDF

(February 16, 2021) –Seyfarth announced today the launch of Caribou, a new advanced immigration management platform.

Seyfarth’s Caribou transforms the often cumbersome immigration process into a manageable, more predictable journey for HR representatives, in-house counsel, and foreign talent alike. Enhancing the employer brand for global talent, Caribou completely reimagines the traditional case management tool by pairing powerful technology and automation tools with sophisticated business process and workflow mapping.

“With a new Administration in 2021, US immigration policies are again front and center in the minds of employers worldwide,” said Jim King, co-chair of Seyfarth’s Immigration team. “Seyfarth’s Caribou forges a new technological path for the global workforce, efficiently accounting for every step involved in hiring a foreign national and seamlessly adapting to new changes in immigration law.”

Built on Salesforce Experience Cloud, Caribou organizes case tasks and milestones into predetermined workflows that can be modified depending on the needs of the case. With an array of add-ons, Caribou’s workflows can reflect the complete path forward for any given immigration case, no matter how complex. These workflows build a historical case record for reference and reporting.

“Seyfarth Labs and the firm’s Immigration group used technology, automation, and design thinking to build an impressive client collaboration workflow tool,” said Stephen Poor, Seyfarth’s chair emeritus and co-leader of Seyfarth Labs. “Living on the powerful Salesforce Customer 360 platform, Caribou launches as a consistent case management solution for onboarding global talent in every industry.”

Caribou is also integrated with Seyfarth’s document automation and forms production platform, offering real-time access to critical information and documents. The integration of case document production with case management in Caribou means that all case data resides in a single authoritative source, reducing errors and delays in processing. Caribou’s key features include:

  • A welcoming community portal with personalized dashboard views for HR associates and foreign nationals.
  • Workflow add-ons for premium processing, case follow-ups, feedback surveys, biometrics appointments, government interviews, LCAs, and more.
  • Secure document exchange and real-time, granular case milestone reporting.
  • Robust data reporting and visualization.
  • Secure, 24/7 cloud-based access via desktop or mobile browser.

To learn more, click here.

Seyfarth Produces New User Experience

Caribou is powered by Salesforce Experience Cloud and builds upon Seyfarth’s deep experience working with clients on their immigration portfolios. Caribou’s features and functionality were drawn from live journey mapping sessions with client users to capture their needs, and the needs of foreign national talent, from case inception to completion.

Seyfarth’s Immigration team has more than 180 members located across the globe who help clients strategically plan workforces and leverage global talent.

About Seyfarth
With more than 900 lawyers across 17 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide.


Martin Grego, Senior Public Relations Manager, (312) 460-6659,